When using Wordpress as a CMS platform, sometimes you want to collect user feedback or bug reports. For this task, so far, I have used Kampyle which is the best product in its class and more important is totally free. But sometimes you want to keep it all in house. For that case, now there is a solution and is called Wordpress Help Desk.

Seems to have a lot of features and quite a pretty good degree of customization. What I like about it and Kampyle doesn’t have is that you can create views for your user leveles and this is quite important for a team website.

Practical applications:

• collect bugs
• use it in education oriented websites (colleges, schools, training websites) to provide help for your users
• e-commerce sites