Contingency Design: White Paper Report Q&A
What is contingency design?
Contingency design is design for when things go wrong. It’s the error messaging, graphic design, instructive text, information architecture, backend system, and customer service that helps visitors get back on track after a problem occurs.
Get the full report here. A white paper be 37 Signals
One Response to “Contingency Design: White Paper Report Q&A”
By GrafxExtreme.com on Dec 13, 2006 | Reply
As a graphic designer I appreciate you sharing this white paper. One of the biggest problems my clients run into is that they only envision their visitors purchasing a product or service from them in one way. Not realizing that out of the millions of possible visitors who use various browsers they need to offer more than one way for a visitor to communicate or purchase a product from them. I show my clients how to use both text, graphics, and other software to ensure the success of their business.
GrafxExtreme.com